Terms & Conditions
1. Introduction
Welcome to Coral Spirit. These terms and conditions govern your use of our website and services. By booking a tour or using our services, you agree to be bound by these terms.
2. Booking & Payment
All bookings are subject to availability. A deposit may be required to confirm your booking, with the balance due before the tour date. Payment methods accepted include credit cards, M-Pesa, and bank transfers.
- Confirmation: You will receive a booking confirmation via email within 24 hours.
- Pricing: All prices are quoted in USD unless otherwise stated. Resident rates are available for Kenyan citizens and residents.
- Group Bookings: Special rates may apply for groups of 6 or more.
3. Cancellation Policy
We understand plans can change. Our cancellation policy is as follows:
- 7+ days before: Full refund minus processing fees.
- 3-7 days before: 50% refund.
- Less than 3 days: No refund, but you may reschedule subject to availability.
- No-show: No refund will be provided.
4. Tour Modifications
Coral Spirit reserves the right to modify tour itineraries due to weather conditions, safety concerns, or other unforeseen circumstances. We will make reasonable efforts to provide comparable alternatives or refunds when appropriate.
5. Health & Safety
Participants must disclose any medical conditions that may affect their ability to participate safely. Some tours have age or fitness requirements. We reserve the right to refuse participation if we believe it poses a safety risk.
6. Liability
While we take all reasonable precautions, Coral Spirit is not liable for loss, damage, or injury except where caused by our negligence. We strongly recommend travel insurance for all participants.
7. Photography & Media
We may take photographs during tours for promotional purposes. Please inform us if you do not wish to be photographed.
8. Contact Us
For questions about these terms, please contact us at:
Email: info@coralspirit.com
Phone: +254 700 123 456